Our goal is to constantly optimize our services.
We know you expect the best and we try to offer services and service quality that meet your expectations:
The Company, within the framework of the proper implementation of good corporate governance rules, follows a specific procedure for reviewing complaints from customers who feel unsatisfied with the service or the response to matters that concern them.
We are pleased to listen to you
If you are not happy with the service offered by the Company's Insurance Agents, contact our headquarters at +(30) 210 32 79 420.
We are ready to investigate all issues that concern you
If you feel that you are not happy with a company decision or a handling:
File your complaint in writing
If you do not receive an explanation that satisfies you and your complaint is related to the Company's procedures, products and staff, you can formally file a written complaint to the Complaints Management Service where specially trained executives have the experience of directly and fairly considering your issue, with no extra charge.
The Head of the Complaint Management function is Miss Chraroula Syrigonaki.
The complaint is submitted by hand or by post, fax, e-mail or via the Company website.
Help us understand your situation
We will respond within defined timeframes
If you are still not satisfied
If after all the actions and efforts to find a solution, you are still not satisfied:
Any claim against the Company is erased after the period prescribed by law for each case has passed. The Company's complaint procedure does not interrupt the lapse of legal claims.
Our aim is to find the right way to deal with every issue. For CNP ZOIS it is a top priority to ensure a relationship of trust and credibility with its customers.
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